How long can Circuit City survive?
By Daniel at 3 November, 2008, 12:31 pm
It’s hard to feel to sorry for a company that used to be a great place to shop. Until they fired all of their knowledgable, higher-paid sales staff to hire idiots. When retailers understaff with poorly trained and underpaid workers that give poor customer service it leaves us, the consumer, to base our purchasing decisions on the only thing left-price, which leaves the retailer ultimately crying about low profits.
I go into the stores. I’m looking around people ask me for help? turns out I knew more about computers than their sales person, I left, went to BB and noticed at CC I had to mail in a rebate wait six months and at BB and got instant deductions at the register. Everyone is so right, the staff is not that knowledgable and they focus and try to slam everyone with the Waranty Plans becasue that is where the sales person makes the most commission. CC Should have taken care of the customers the customers would have taken care of them; look at www.planetfeedback.com BTW I am glad they are closing there are better places anyways.
“Declining consumer confidence and a significantly weakened retail environment have hurt the company’s sales and gross profit margin rate more than it had anticipated previously, Circuit City said. Some of the company’s vendors, who also are facing tightened credit terms from their lenders, are asking the company for payment before they ship products and have limited the credit available to Circuit City for purchases, including not giving Circuit City the customary increases in credit line for holiday purchases. That tightening in terms and credit available is becoming “unmanageable” for the company, Circuit City said.”
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